Last Updated: MAY,20204

Thank you for shopping with Carrie Hoxton. We want to ensure that you are completely satisfied with your purchase. Please read our returns and exchanges policy below:

Return Period:

• On regular days, we offer a 30-day return policy from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

• During festive seasons or special promotions, we extend our return policy to 60 days from the date of delivery. This allows you more flexibility in making returns and exchanges during these periods.

Eligibility for Returns and Exchanges:

• To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and with all original tags attached. It must also be in the original packaging.

Process for Returns and Exchanges:

1. Please contact our customer support team via contact us page to initiate the return or exchange process.
2. Provide your order number and details about the item you wish to return or exchange.
3. Our customer support team will guide you on the next steps, including shipping instructions.

Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

• In case of return for refund the shipping charges will not be refunded. 

Exchanges:

• If you need to exchange an item, please contact our customer support team. We will provide instructions for the exchange process.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue promptly.

Contact Information:

• If you have any questions or concerns regarding our returns and exchanges policy, please free to contact us.

By making a purchase with Carrie Hoxton, you agree to the terms outlined in this returns and exchanges policy.

Thank you for choosing Carrie Hoxton!